Give the temperature complaint a timeline.
Write down when the change began and whether it affects the refrigerator, freezer or both. If you already have a thermometer reading, include it with the time it was taken. Avoid treating a single display number as proof of the actual temperature of the stored food.
Prepare for an on-site visit.
For Chappaqua and Millwood installations, the service address matters more than choosing a town label from a list. Add parking or entry instructions and a view of the appliance front. Access requirements should be discussed before a heavy integrated unit is moved.
Diagnosis, scope and price.
The diagnostic visit establishes the repair recommendation. Ask for an explanation of the proposed work, the expected parts requirements and the price before approving it. If further parts or access arrangements are needed, those become part of the next conversation.
Genuine OEM parts · 1-Year Parts & Labor Warranty.
Credited toward the approved repair.
Final repair price follows diagnosis and is agreed before work. The range is not a fixed quote.
Parts and repair warranty.
We use genuine OEM parts. Completed repairs include a 1-Year Parts & Labor Warranty covering installed parts and performed labor under normal use. The warranty excludes new unrelated faults, misuse, power surges and subsequent work by others.
New Castle and nearby addresses.
New Castle includes Chappaqua and Millwood. Use your full service address when requesting an appointment so the town name, postal address and actual location are understood consistently. Nearby Pleasantville, Mount Kisco and Thornwood can be discussed when coverage is checked.